Booking & Cancellation Policy

Booking Policy

New client consultations are now a $100 flat fee as opposed to complimentary due to high demand. Consultations can be booked for any of our services. All consults, including dedicated phone consultations are 20 minutes long and are designed to help the client and provider gather a detailed understanding of the client’s needs. These can be booked online or over the phone for in person or phone consults. The $100 deposit will then be used as a credit towards your first treatment or skincare regimen! Deposits are non-refundable for no shows or cancellations before 48 hours.

A valid credit card must be entered to submit the appointment request. The card will be stored on file but not charged until your service has been completed. Please notify our staff if you would like to change your payment method on the day of your service.

Cancellation Policy & No Show Policy: All appointment cancellations must be made 48-hours prior to your scheduled appointment time. Any late cancellations or missed appointments will result in a $100 charge to the credit card on file.

Cancellation Policy

We require a 48-hour notice on appointment cancellations. Each time a patient misses an appointment without providing proper notice, another patient is prevented from receiving care and our providers miss out on potential commissions and wages.

Therefore, our policy at Charleston Medical Spa requires a a fee of $100.00 for all missed appointments or “no shows” which are not cancelled with a 48-hour advance notice. We require a credit card on file upon booking. “No Show” and last minute cancellation fees will be charged to the patients card on file.