Return & Refund Policy

Charleston Medical Spa requires payment of services immediately following each treatment. In the event that a treatment or series of treatments is not performed up to ones standards, we ask that you contact us directly to resolve the issue. Within our consent forms you will find that all treatments have results that vary on a case by case basis, Results are best maintained with the addition of at home supporting skincare regimens. We offer complimentary skincare consultations so our clients can have adequate access to explore treatment options while learning to maintain optimal skin health at home to encourage optimal outcomes.

Promotional treatments that are banked or for paid up front are non-refundable. The dollar amount may be shifted to another treatment option offered at Charleston Medical Spa in the event that a more suitable option may replace the promotional treatment.

Charleston Medical Spa takes pride in the products that we offer. We have close relationships with our vendors, therefore we guarantee your satisfaction on all product sales. If you are dissatisfied with any product purchase, in particular if you develop a reaction to a product, we ask that you please notify us and return the unused product within 14 days and we will issue a full refund on that individual product or we can apply the value of the returned product towards a substitution. May it also be noted that developing proper expectations of products is important and you will find that most products require approximately 12 weeks of consistent use to show their effectiveness.