Updated Booking Policy
New client consultations are now a $50 flat fee as opposed to complimentary due to high demand. Consultations can be booked for any of our services. All consults, including dedicated phone consultations are 20 minutes long and are designed to help the client and provider gather a detailed understanding of the client’s needs. These can be booked online or over the phone for in person or phone consults. The $50 deposit will then be used as a credit towards the first treatment or skincare regimen! Deposits are non-refundable for no shows or cancellations before 48 hours.
A valid credit card must be entered to submit the appointment request. The card will be stored on file but not charged until your service has been completed. Please notify our staff if you would like to change your payment method on the day of your service.
Cancellation Policy & No Show Policy: All appointment cancellations must be made 48 hours prior to your scheduled appointment time. Any late cancellations or missed appointments will result in a $100 charge to the credit card on file.
We require a 48-hour notice on appointment cancellations. Each time a patient misses an appointment without providing proper notice, another patient is prevented from receiving care and our providers miss out on potential commissions and wages.
Therefore, our policy at Charleston Medical Spa requires a a fee of $100 for all missed appointments or “no shows” which are not cancelled with a 48-hour advance notice. We require a credit card on file upon booking. “No Show” and last minute cancellation fees will be charged to the patients card on file.
Return and Refund Policy
Charleston Medical Spa requires payment of services immediately following each treatment. In the event that a treatment or series of treatments is not performed up to ones standards, we ask that you contact us directly to resolve the issue. Within our consent forms you will find that all treatments have results that vary on a case by case basis, Results are best maintained with the addition of at home supporting skincare regimens. We offer complimentary skincare consultations so our clients can have adequate access to explore treatment options while learning to maintain optimal skin health at home to encourage optimal outcomes.
Treatments that are banked or for paid up front are non-refundable. The dollar amount may be shifted to another treatment option offered at Charleston Medical Spa in the event that a more suitable option may replace the promotional treatment.
Charleston Medical Spa takes pride in the products that we offer. We have close relationships with our vendors, therefore we guarantee your satisfaction on all product sales. If you develop a reaction to a product, we ask that you please notify us and return the unused product within 14 days and we will issue a full refund on that individual product or we can apply the value of the returned product towards a substitution. May it also be noted that developing proper expectations of products is important and you will find that most products require approximately 12 weeks of consistent use to show their effectiveness.
I would like to come in for a consultation, which one do I book?
Not sure what you need? Schedule a Consultation with a Licensed Esthetician and go over all of your options. Charleston Medical Spa utilizes the most sophisticated laser equipment available and provides state-of-the-art non-surgical anti-aging medical procedures, treatments, and skin care. We use diagnostic evaluation, health assessment, personalized treatment plans, and comprehensive long-term monitoring to achieve optimal results. Let our experts help restore your youthful glow and rejuvenate your skin from the outside in.
Let’s get your at home skin care regimen in check! Bring in your current products or start with a clean slate. Our Licensed Estheticians can evaluate your skin care issues or needs and prescribe Medical Grade Skincare to get results! We offer ZO Skin Health, Revision Skincare and Epionce.
Schedule a appointment to be matched and test Jane Iredale. Jane Iredale foundations form a protective barrier on the skin that allows it to breathe and function normally. Laboratory tests confirm that all of Jane Iredale products are non-comedogenic and do not block pores.
Botox® Cosmetic offers individuals with wrinkles smoother skin and a natural well-rested appearance. As the years go by, facial muscles beneath the skin contract with every facial expression and eventually form “dynamic” wrinkles such as: Frown Lines Between the Brows Horizontal Brow Furrows Crow’s Feet Bunny Lines in the Nasal Area. We offer Botox, Xeomin and Jeuveau.
Dermal Fillers are used as a wrinkle treatment to reduce the appearance of facial wrinkles, add volume and fullness to the contours of the face and increase the fullness and plumpness of the skin for a more youthful appearance. A number of dermal fillers, which are injected beneath the skin’s surface, are available: JUVEDERM ULTRA XC® JUVEDERM VOLBELLA® JUVEDERM VOLLURE® JUVEDERM VOLUMA® RADIESSE® BELOTERO® VERSA® At Charleston Medical Spa, dermal filler treatments are performed by a registered nurse, nurse practicioner or a board-certified medical physician.
Laser Hair Removal Consult
Forever Bare BBL from Sciton is a revolutionary technology in hair reduction. Traditional hair reduction devices apply all of their energy to any given area all at once, leading to discomfort and the potential for missed areas. By sending multiple lower fluence pulses at a high repetition rate, Forever Bare BBL provides a treatment that is safe, fast, effective, and comfortable. The motion BBL technology allows for extremely even heating of hair follicles, and minimizes missed areas that occur with traditional hair reduction devices.
Exilis Body Contouring Consult
Exilis offers a revolutionary non-invasive form of treatment for the reduction of wrinkles and for the reshaping of targeted fat deposits. Exilis is radiofrequency technology that offers cosmetic improvement without surgery. Exilis is recommended for any patient who desires cosmetic improvement, particularly those areas that show the signs of aging, unhealthy lifestyle and have not responded to other treatment options.
What is a medical spa and why choose one?
I don’t know if I need Botox or Fillers?
How many units of Botox do I need?
My Botox results aren’t as good as they used to be. What can I do?
What are Hyaluronic Acid Fillers and how long do they last?
Can I get Botox or Fillers the same day as other treatments?
I am interested in a laser treatment, what do I need to know before I book?
We offer complimentary consultations 6 days a week, for best advice, come see us so we can take a look at your skin. Here are some things to consider:
For best results, patients should avoid sun exposure, tanning beds and tanning creams for 2-3 weeks prior and throughout their treatment. Sunless Tanning Lotions must also be avoided for 2-3 weeks prior to treatment. However, if sun exposure is not avoidable, treatment sessions need to be increased because treatments on sun exposed skin will require lower settings to to protect the epidermis. Too recent sun exposure may result in cancellation of treatment. It is also recommended to implement a skincare program before treatment to enhance results.
If you have previously suffered from facial cold sores, there is a risk that the treatment could contribute to a recurrence. If you have taken Accutane or its generic forms in the last year you may not be a candidate for treatment. If you take anti-coagulants you may not be a candidate for treatment.
While being treated, the laser may feel like pin pricks, bursts of heat or similar to a sunburn. If you have any allergies to topical anesthetics please consult your provider.